security
Enterprise-Grade Security & Compliance
Conversational data is a business-critical asset, so it’s critical that you work with an enterprise grade vendor that can protect your conversational data assets when they’re captured at meeting time, when they’re stored, when they’re shared, and when they’re analyzed.
Security-conscious organizations trust PatternAI to capture, store, share and analyze their critical conversation data. PatternAI invests significant resources in its data security posture, and here’s how we ensure enterprise-level security for all our customers.
Industry-leading Security for Conversational AI
Data encryption & infrastructure
Encryption. Encryption of all data in transit (using TLS 1.2 or higher) and at rest (through AES-256). Cloud-based infrastructure. PatternAI operates on US-hosted AWS (Amazon Web Services) platform for production servers and operates across multiple zones.
Cybersecurity & Operational Security
Penetration testing
PatternAI conducts annual Penetration Testing and vulnerability testing to proactively identify and remediate potential security vulnerabilities in the PatternAI system.
Operational security
PatternAI’s operational security policies include governance of IT assets, security and background checks of all staff, access controls, antivirus policies (including server-side), remote access policies, and other risk mitigation measures. These will be provided upon request.
Purpose-built systems for Conversational AI
We believe enterprise conversational data is more secure at PatternAI than at most enterprise customers themselves. This is based on the significant investment and purpose-built systems at PatternAI, specifically and securely designed for managing conversational data assets and AI.
Compliance & certifications
SOC 1 & SOC 2 Type II
Routine audits to receive a certified 3rd party SOC 1 & SOC 2 Type II report. We certify against multiple Trust Categories which include security, availability, confidentiality, and privacy.
Continuing automated monitoring and compliance
PatternAI operates a range of automated security monitoring systems and compliance automation applications across dozens of controls and trust criteria. For a copy of PatternAI’s Security & Compliance report, contact your sales or customer success representative.
Business continuity and disaster planning
In the event of a disaster, PatternAI maintains a Disaster Recovery Program to ensure all services are recoverable from multiple scenarios. All disaster recovery procedures are tested on a periodic basis and we update our Business Continuity Planning (BCP) documentation to adapt to any changes within our products or business processes.
PatternAI strives to maintain all contractual objectives for Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
Frequently asked questions
How does PatternAI pricing work?
PatternAI pricing is based on the type and amount of AI services you consume. You have the option of per seat pricing for PatternAI Notetaker, or you can purchase based on usage. Pricing for our industry-leading generative AI platform known as @Pattern is based on AI usage.
Do you charge per seat?
You have various options. You can choose per seat pricing for certain services such as Pattern AI Notetaker for meetings. Other services such as @Pattern, our industry-leading generative AI platform, are based on usage. Enterprises with advanced experience using AI products and services are encouraged to contact our sales team directly to discuss enterprise pricing.
What forms of payment do you accept?
For smaller accounts and AI needs, PatternAI can easily be purchased online by credit card. Enterprises with more advanced AI needs and greater complexity and volume of AI services are managed through our enterprise sales team.
Do you charge extra for integrations?
PatternAI offers a growing range of advanced integrations with leading SaaS apps and platforms including sending meeting summaries to Salesforce or HubSpot; or using our AI Notetaker for Zoom, Teams, Google Meet and more. For most of our current SaaS applications there is no additional charge for integrations, and they are included with your enterprise PatternAI license. For custom platform integrations and configurations, enterprises are encouraged to contact our sales team.
Do you offer discounts?
Discounts may offered in certain situations where an enterprise customer or organization has a commitment to a specific volume and certain AI needs. Enterprises with higher volume needs, including those who wish to switch from a current vendor to a more advanced AI Notetaker platform such as PatternAI (or who wish to switch from a public chatbot platform such as chatGPT to @Pattern), are encouraged to contact PatternAI enterprise sales to discuss needs and pricing.
How do I cancel my subscription?
You can cancel at any time directly from within your account or online; or you can contact PatternAI directly to discuss which particular AI services you wish to cancel, and PatternAI sales and customer success will be happy assist you.
PatternAI strives to be the #1 most trusted enterprise partner for conversational AI
For our Data Security & Privacy Whitepaper, Acceptable Use Policy, Business Continuity Plan, Cybersecurity Policy, or other documentation, please reach out to your sales or customer success representative.
Report any issues to support@getpattern.ai